Snail Trail Camper Van Rental Information

  1. Hire rates quoted include:

VAT (17.5%)
Unlimited miles
UK standard vehicle insurance*
UK Standard equipment & breakdown

*Insurance loading. In some cases, Snail Trail will incur additional charges if the driver to be insured has a traffic conviction, is using a non-UK driving license or is in an occupation which is deemed high risk. These charges will be passed on to the customers.

  1. Insurance

Standard excess.
The above rate includes a standard excess of GB£1000. In the event of any damage to either the vehicle or third party property, the hirer will be liable for the first GB£1000. The hirer will also be fully liable for replacement or repair of windscreen or tyre damage.

  1. Insurance Excess Reduction

Insurance Excess Reduction is charged at £20.00 per day (minimum charge £100) and will reduce the excess for any damage caused in a collision to either the vehicle or third party property to £0.The hirer will however be fully liable for replacement or repair to windscreen or tyre damage, or damage due to negligence (eg failure to check oil level etc). Applies in respect of each claim, not Rental.

Please note that the Insurance Excess Reduction is completely optional and can be decided upon collection of the camper.

  1. Security Deposit

There is a refundable GB£500.00 Security Deposit payable by cash, traveller’s cheque or credit card. Should the security deposit be paid by credit card, the amount will be debited from your account immediately. This is fully refundable on return of the vehicle to the agreed location, on the agreed date and time, in the same condition as it was let out to you, with the toilet empty, the interior clean including all cooking appliances and the tank full of fuel.

Note: Where the hirer has opted for the CDW option, no excess will be charged in the event of a collision, but they should be aware that the £500 security deposit will be used to fund any loss or damage what so ever to equipment, fixtures and fittings or negligent damage to the vehicle.

  1. European Travel

We regret we are no longer hiring our campers for European Travel.

  1. Ireland Travel

Travel into Ireland is classed as European travel by the AA and our insurance company, so regrettably our campers cannot travel into Ireland.

  1. Extras

Extra Bedding
(quilt/pillow/towel) £20.00 per person (per rental) available to those renting from overseas

Additional driver
£5.00 per person per day (this charge for a driving licence with no penalties)
Driving Penalties:( £2.50 – £10.00) per day. Depending on number & type of points

Non UK driver’s license holder:
£5.00 per day (£35.00pw)

  1. Minimum Hire
    This ranges from 3 to 7 nights depending on the season. Please check with Snail Trail at time of booking.
  2. Drivers

Age limits: 25 to 70 years (apologies to anyone one outside this age bracket – insurance policies dictate).

Driver must have held a valid license for more than two years

Details of additional drivers required.

Production of valid standard driver’s license required from all drivers at start of hire.

Drivers are personally liable for all legal penalties (eg: parking tickets, London congestion charges etc) which are incurred during the period of hire.

Maximum of 3 drivers per rental

Drivers must provide 2 separate forms of identification. i.e. credit card and passport

  1. Depot

Lower Farm, Edworth, Biggleswade, Beds SG18

  1. Depot hours

Monday to Saturday: 09h00 – 18h00 Sunday: 11h00 to 16h00 – please telephone to arrange a viewing of the campers (they may be out on hire – or we may not be at the depot!) 01767 600440. Please note these are depot hours within which you can collect your hire camper by prior arrangement. The office is open to respond to telephone enquiries & emails Monday to Friday 09h00s to 18h00s, closed Saturday & Sunday.
Public holidays: closed, unless by prior arrangement

  1. One way rentals

Not permitted

  1. Payment

Availability is on a request and confirm basis at the time of reservation. A reservation is only binding after it has been confirmed by Snail Trail and a non-returnable deposit has been received. Settlement of the remaining balance will be due six weeks prior to departure.

Payment is by credit card (Visa, Amex or Mastercard), debit cards or cheque in Pounds Sterling.

For late bookings (less than six weeks before departure) the full rental price is payable on booking. Vehicles will not be released without full payment being completed. Cheques will not be acceptable for late bookings (less than 2 weeks prior to departure).

  1. Credit Cards

We accept: Visa,Visa – Electron, Mastercard, Maestro or Solo

Visa,Visa – Electron, Mastercard, Maestro, Solo

  1. Cancellation Charges

More than 6 weeks before rental start date: (Booking Deposit)
Within 6 weeks of rental start date: 100% of total hire charge payable

Please ensure you have your own holiday insurance in place to cover the costs if for any reason you have to cancel your reservation.

  1. Collection & Return

Collection: Please allow 1 hour for the hand-over at the depot – to complete the documentation, to demonstrate your vehicle to you and to transfer your luggage to the camper. Please allow the same on your return.

Return: The vehicle must be returned on the date, and at or before the time stated on the rental agreement. Vehicles must be returned clean and in the same condition as they leave the depot, otherwise a charge will be made.

Late return: If you will be late returning, the rental company must be advised immediately. Failure to advise may result in prosecution for driving whilst uninsured. An additional charge of £50 per hour will be payable for all late returns.


  1. Definitions of Terms and Conditions

‘I’,’me’ and ‘my’ refers jointly and severally to the person or persons who are the customers.’ This Agreement’ means the Rental Agreement, the Insurance Motor Rental Agreement and these Terms and Conditions. In the event of any discrepancy between these Terms and Conditions and any other Snail Trail literature, the provisions of these Terms and Conditions apply

‘Snail Trail’
means Snail Trail owned by Lucy Lord & Steven Lord of 5 Lower Farm Cottages, Edworth, Biggleswade, Bedfordshire SG18 9TJ

means the person or persons nominated as the hirer under the heading ‘Hire Details’ on the Insurance Motor Rental Agreement and any person whose credit card is presented in payment of the customer’s charges.

‘Living Equipment’
Includes but is not limited to DVD player, CD player, crockery, cutlery, cooking utensils, pillows, sheets and towels.

‘Collision Damage Waiver’ (CDW)
CDW at £ 20.00 per day will reduce the excess for any damage to either the vehicle or third party property to £0.The hirer will however be fully liable for replacement or repair to windscreen or tyre damage. Applies in respect of each claim, not Rental.

‘Rental Period’
Means the hire period referred to under the heading ‘Booking Details’ on the Rental Agreement or any agreed variation thereof and any additional period during which the vehicle is in the customer’s possession or control

Means the vehicle described under the heading ‘Vehicle Details’ on the Rental Agreement and includes tyres, tools, accessories, the living equipment and any other special equipment, documents related to the Vehicle and any replacement or substitute Vehicle which may be provided at the discretion of Snail Trail.

‘Security Deposit’
Means the Vehicle security deposit detailed under the heading ‘Vehicle Security Deposit’ in the Insurance Motor Rental Agreement.

  1. Delivery and Return of the Vehicle

I acknowledge having received the Vehicle in a clean condition and in sound working order in accordance with the Departure Checklist and with a full fuel tank and two full gas bottles

I will return the vehicle in a clean condition with a full fuel tank, on the return date and time set out under the heading ‘Check in’ in the Rental Agreement.

I acknowledge that Snail Trail will not refund to me any monies, nor have any obligation to provide a replacement vehicle, if the Vehicle is returned or I cease to have the use of the Vehicle prior to the return date for any reason e.g. Accident, weather or theft.

  1. Rental and Other Charges

I will pay Snail Trail

All rental charges
The security deposit
The nominated valeting fee of £100 if the camper is not returned with the interior in a clean condition;
The nominated cancellation fee in the event of cancellation of this agreement prior to the hire
The cost of any damage to the camper or the property of any third party, subject to the insurance or CDW cover
The Collision Damage Waiver fee, if applicable
All Government fees and duties etc
All parking fines, other fines or penalties, and/or accidents including third party property damage not reported on return of the camper, and associated administration costs incurred in relation to he vehicle during the rental period.
Any other fees or charges payable by me pursuant to this Agreement. This includes any costs incurred by Snail Trail as a result of any breach by me of the terms of this Agreement
The daily rental rate for the period the Vehicle is off fleet for accident repairs (demurrage);
the cost to recover a Vehicle which has become bogged.

  1. Errors in Rental Charges

Total charges as set out therein are not final. I will pay any shortfall in charges to Snail Trail and I will receive a refund for any overcharge acknowledged by Snail Trail;

  1. Payment of Charges Joint and Several Liability

All charges and expenses payable by me under this Agreement are due on demand by Snail Trail . If I do not pay all charges when due, I agree to pay a late charge of 1.5% per month on the outstanding balance and any collection costs incurred by Snail Trail, including reasonable legal fees. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the customer pursuant to this Agreement.

  1. Credit Card Payment

Snail Trail will accept payment by credit cards approved by Snail Trail.
When payment is paid by credit card, I agree that;
a) Snail Trail is irrevocably authorised to complete any documentation and to take any other action to recover from my credit card issuer all amounts due by me pursuant to this Agreement, including but not limited to, any amounts due in respect to damage to the Vehicle or to property of a third party and all other additional charges as they are incurred (including all parking and traffic infringement penalties, road toll fines, London congestion charges, and associated administration costs);
b) I will not dispute my liability to Snail Trail for any amount due under this agreement and I shall indemnify and keep indemnified Snail Trail against any loss incurred (including legal costs) by reason of notifying my credit card issuer of such dispute.
c) Snail Trail may process the credit card voucher; in the event that Snail Trail elects to accept payment of the Security Deposit by holding an open security payment which will be cancelled at the completion of the Rental Period, I agree that Snail Trail is entitled to recover payment from my credit card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of cancelling the open security payment.
d) I acknowledge that all transactions under this agreement are conducted in Pounds Sterling. Due to exchange rate fluctuations, there could be some variance between the amount initially debited against my credit card and the amount refunded within 7 days after the expiration of the rental period. I release Snail Trail from any liability for such variation.

  1. My Warranties

I warrant that all information supplied by me to Snail Trail in connection with this agreement is true.

  1. Vehicle Damage – Insurance Cover

I am aware that;
a) The Vehicle is insured for damage to the Vehicle and the property of a third party;
b) I will have to pay an excess for any damage (unless CDW is used). The insurance excess is £1000.00
c) The excess may be reduced or removed, in most circumstances, by taking out a CDW. The CDW, if any, accepted by me, is set out under the ‘Rental Description’ on the Rental Agreement
d) I will not have any insurance cover and I will be responsible for the total cost of any damage if I breach any of the terms of this agreement

  1. Security Deposit

a) On taking delivery of the Vehicle, I agree to pay the Security Deposit.
b) I irrevocably authorise Snail Trail to deduct from the Security Deposit any amounts due by me to Snail Trail arising out of this Agreement.
c) The security deposit will be refunded by cheque within 7 working days of the vehicle being returned to the correct location, undamaged, with a clean interior with a full fuel tank. We reserve the right to retain a £100.00 soiling fee if the motorhome is not returned with the interior in a clean condition. Also the toilet and waste water tank must be emptied prior to the return of the vehicle or an additional £100.00 soiling fee will be retained.

  1. Road Restrictions

a) All Vehicles may only be driven on sealed / bitumen roads.
b) I acknowledge that Snail Trail reserves the right at any time, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions or any other reasonable cause

  1. Use of the Vehicle

I agree that during the rental period, I will not and will not allow the Vehicle to be;
a) driven otherwise than in a cautious, prudent and normal manner;
b) used in a manner which could cause damage
c) driven in a prohibited area or in an area other than the areas indicated by me to Snail Trail;
d) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
e) Left with the ignition key in the vehicle while it is unoccupied
f) Left unoccupied without the CD faceplate removed, steering wheel security lock applied and the DVD screen covered.
g) Driven by persons:
i) Under the age of 25 years; or
ii) Who is not authorised by law to drive the Vehicle. Particulars of a proposed licensed driver of the Vehicle are set out under the heading ‘Driver Details’ in the Motor Rental Agreement.
h) Damaged by:
i) Submersion in water
ii) Contact with Salt Water
i) used for any illegal purpose for any race, rally or contest
j) used to tow any vehicle or trailer.
k) used to carry passengers or property for hire or reward
l) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this agreement
m) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material
n) otherwise used in breach of my obligations under this Agreement.

  1. Alterations to the Vehicle

I shall not make any alterations or additions to the Vehicle without the prior written consent of Snail Trail.

  1. Pets

I will not allow any animals to be carried in the rental vehicle unless approved by Snail Trail in writing before travel. I acknowledge that any damage repair costs or extra valeting costs caused because of, or by a pet travelling in the vehicle must be paid for in full by myself.

  1. Passengers

Snail Trail authorises the use of these vehicles up to the stated number of passengers. Each person to use the safety restraints provided at all times whilst vehicle is in motion.
VW Camper vans carry 4 people (inc. driver)
Chausson carry 6 people (inc. driver)

  1. Maintenance

I shall take all reasonable steps to properly maintain the Vehicle, including oil checks, water and batteries.
I acknowledge that Snail Trail will reimburse me for expenditure up to UK£ 40.00 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle ( not including the water system, refrigerator, heating, audio and DVD equipment ) Provided That:

I produce relevant receipts:; and
I have received the prior consent of Snail Trail;
The damage is not due to my fault or my breach of this Agreement.

Subject to the terms of this agreement, I will pay for the cost of repairing or replacing tyres damaged during the Rental Period PROVIDED THAT Snail Trail will reimburse me for expenditure reasonably incurred if;
I produce relevant receipts;
The tyre is defective and is returned by me to Snail Trail for inspection; and
The manufacturer accepts liability under his warranty,
I will be liable for any costs associated with the incorrect use of fuel ( fuel being diesel or petrol )

  1. Responsibility when accident occurs

In the event of any accident, loss or damage arising out of the use of the vehicle, I will
Notify Snail Trail within 24hrs of the happening of the event
Obtain the names and addresses of third parties and any witnesses and report the event to the nearest police station;
Complete a European accident report form as supplied;
Not make any admission of liability to other parties, settlement offer or other like offer;
Assist Snail Trail in handling any claim arising from any event, including providing all relevant information and attending Court to give evidence.
I acknowledge that the excess or other amount due by me in respect of any damage arising from an accident, loss or damage is payable at the time of reporting the event and not at the completion of the rental period.
I will pay for any costs relating to the delivery of a change over vehicle as a result of an accident regardless of which party is at fault.

  1. Terminating the Agreement

I acknowledge that Snail Trail may terminate this Agreement and repossess the Vehicle at any time, without notification to me, and that I will pay the reasonable costs of repossessing the Vehicle, including towing charges if;
a) I am in breach of any term of this Agreement;
b) I have obtained the Vehicle through fraud or misrepresentation;
c) The Vehicle appears to be abandoned
d) The Vehicle is not returned on the agreed return date or Snail Trail reasonably believes that the Vehicle will not be returned on the agreed return date;
e) Snail Trail considers on reasonable grounds, that the safety of passengers or the condition of the Vehicle is endangered. I understand that in the event of such termination or repossession, I have no right to a refund of any part of the rental charges or the Security Deposit

  1. Change of Vehicle

Snail Trail reserves the right, at its absolute discretion, to substitute a comparable or superior Vehicle for the Vehicle. In that event, I shall not be liable for any increased rental or other charges save for any addition running costs pertaining to the substitute vehicle. Such substitution shall not entitle me to any refund and does not constitute a breach of this Agreement.

  1. Release and Indemnity of Snail Trail

Subject to its obligation to deliver the Vehicle or an appropriate substitute vehicle, I release Snail Trail, its employees and agents, from any liability to me (regardless of who is at fault) for any loss or damage incurred by me by reason of this Agreement, including but not limited to:
Any loss or damage caused by breakdown, mechanical defect, accident or the Vehicle being unsuitable for my purpose;
Any loss or damage to any property left in or on the Vehicle, in any service vehicle or on any Snail Trail premises or recovered or handled by Snail Trail.
Subject to any insurance arrangements agreed with Snail Trail, I hereby indemnify and shall keep indemnified Snail Trail, its employees and agents against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of my use and/or possession of the Vehicle

  1. Title to Vehicle

I acknowledge that Snail Trail retains title to the Vehicle and that I possess the goods as a mere bailee only. I do not have any right to pledge Snail Trail’s credit in connection with the Vehicle and agree not to do so. I shall not agree, attempt, offer or purport to sell, assign, sublet, lend, pledge, mortgage, let on hire, or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

  1. Changes

Any changes to this agreement must be in writing and must be signed on behalf of Snail Trail and by me.

  1. Proper Law

This agreement shall be governed by the law of Great Britain in which this agreement was signed.

  1. Entire Agreement

This Agreement , constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this agreement. Snail Trail reserves the right to add or amend any rental charges without prior notice.